Terms and Condition

Placement of Order

We will usually respond to all order within 24-48 hours. Do check your junk / spam box if you did not receive them. Please reach us via email: [email protected] if you did not hear from us.

Availability

Goods are subject to availability. If any item you have ordered is not available, we will inform you, giving you the option of delivery of the available item(s), or cancellation of your order.

Passwords

You are responsible for safeguarding the password that you use to access for any services, activities or actions under your password. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. The Company will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Quality

CSN Graphics provides the best quality finish product where possible. The quality of the finished product depends upon the digital files upload by our user. It is likely that for certain files, the quality of the prints may not be satisfactory for which CSN Graphics shall not be responsible.

Color                   

Please note that there may be colour differences on the finished product due to various reasons such as screen brightness.

If color accuracy is important to you, we suggest ordering our DTG (direct to garment) for t-shirts only colour swatches for colour correction. You can use those swatches to decide which RGB values best compare to the desired results when printed on a physical product..

Prohibited

You are solely responsible for your use of content in combination with any other images, graphics, text, or other materials you incorporate into your products.

Payment

Payment can be made via Bank transfer or Paypal. Payment will be verified within 24 – 48 hours.

Delivery

CSN Graphics aims to dispatch all orders within 3 – 10 working days and often much sooner of confirmation that your order has been accepted. Delivery options include courier delivery.

If a discount (such as 10% off) applies, the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated. Shipping fees will not be refunded for returns and cancellations.
We reserve the right to change or discontinue free delivery at any time.

Returns & Refunds

We ensure that the goods are in good condition before sending out. We seek your understanding that as per customized item, there will be neither exchange nor refund. While there is no option to return orders, if at all you are not satisfied with your purchase, you can drop us a note at [email protected]. If you return an item because of an error on our part, or because it is defective, we will resend you the correct item. You can contact our Customer Service with the photos of the item. Item must be reported and returned to us within 10 working days upon receiving. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item. The faulty item will be requested to be returned to us before receiving of the new item.

Cancellation

Orders once placed and payment sent cannot be cancelled or withdrawn. Where the products ordered are not available from stock, you shall be notified and given the option to either wait until the products are available from stock or cancel the order. Upon such cancellation of your Orders, we shall make the repayment in full the amount(s), if any paid by you.

Your order can also be cancelled if payment is not received within 2 days after the payment advice has been sent via email.

Sale Information

There are no cash alternatives to our offers. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total. All sales, coupon/ discount promotions & promotional sales are final sale. No returns or exchanges. All sales, coupon or discount promotions cannot be combined with any other offers. Coupon/ discount promotions cannot be used back dated or applied retrospectively to orders already placed. Orders must be purchased within the valid promotion time, but can be dispatched at any date. CSN Graphics will not be responsible for any technical issues which result in the failure to apply the promotional discount to an order. CSN Graphics reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion, or to be acting in violation of these terms and conditions or the terms and conditions of the CSNGraphics.com website.

CSN Graphics decision is final in all matters relating to our promotions.

Inaccuracy of Information

We cannot promise a fault-free site. From time to time, there may be information on CSNGraphics.com website that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. If you encounter any fault within the Site, you should report it to csngraph[email protected] and we will correct the fault as soon as possible.

We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.

All pictures shown are for illustration purposes.

Updated as at: July 2020